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Swaziland Accommodation 
Happy Valley Resort and Casino
Traveller Feedback
Happy Valley Resort and Casino
Traveller Feedback
Caring For The Customer |
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The "caring for the customer" rating is an aggregate score for the five parameters we survey (welcome, the service, charm, cleanliness/maintenance and overall experience/value for money. There must be a minimum of 3 traveller ratings we can average before we display a rating for the property. We also age traveller ratings and discard any that are over twelve months old.
Happy Valley Resort and Casino
has an average customer care rating of
3.80
(out of a possible 5). The scores for each parameter are:
- Cleanliness ...................................................................................... 4.00
- Check in/Welcome .......................................................................... 3.83
- Service ............................................................................................... 3.83
- Charm/Experience .......................................................................... 3.67
- Overall Impression/Value............................................................... 3.67
Traveller Feedback
Ms Ndzalama N.
- South Africa
on 13 Jun 2026 To get a double adaptor was a mission, which it shouldn't be in my experience.
Mr Anthony R.
- Botswana
on 29 Apr 2026 The electronic door card stopped functioning every day. We had to renenew it at the front desk daily!
Bathroom poorly designed. No soap holder in shower. Toilet roll holder in impossible place.
Ms Ndzalama N.
- South Africa
on 11 Apr 2026 The room smelt a bit on arrival, nut I think the maid was using the toilet, when I got there she looked a bit suspicious
Ms Sarona M.
- South Africa
on 16 Mar 2026 On the 2nd day I find the room without towels I had to phone for the reeption to arrange and there was no action until I went to them personally. The phone in room that I was booked in was not working. At night my neighbours were very noisy and again I had to complain to the reception for several times to attend to them. It was very bad.
Mr Stewart M.
- United Kingdom
on 31 Dec 2025 The staff were very friendly and helpful and the room accommodation was comfortable. There was a shortage of loungers etc around the poolside and it felt as if the hotel was still having a few teething problems due to its not being in existence for very long.
Mr Govender R.
- South Africa
on 27 Dec 2025 We could not have asked for better service, all the way from the reception, management to the fields staff. We felt really welcome and were impressed with the quality of service ( 5 star ).Thank you for setting up the tables on our porch, we enjoyed the evening relaxation outside.
The staff were exceptionally friendly and the standards were extremely high. The layout and your gardens are fantastic.
Well done to Happy Valley Resorts. Keep up the good service.
- South Africa
on 13 Jun 2026 To get a double adaptor was a mission, which it shouldn't be in my experience.
Mr Anthony R.
- Botswana
on 29 Apr 2026 The electronic door card stopped functioning every day. We had to renenew it at the front desk daily!
Bathroom poorly designed. No soap holder in shower. Toilet roll holder in impossible place.
Ms Ndzalama N.
- South Africa
on 11 Apr 2026 The room smelt a bit on arrival, nut I think the maid was using the toilet, when I got there she looked a bit suspicious
Ms Sarona M.
- South Africa
on 16 Mar 2026 On the 2nd day I find the room without towels I had to phone for the reeption to arrange and there was no action until I went to them personally. The phone in room that I was booked in was not working. At night my neighbours were very noisy and again I had to complain to the reception for several times to attend to them. It was very bad.
Mr Stewart M.
- United Kingdom
on 31 Dec 2025 The staff were very friendly and helpful and the room accommodation was comfortable. There was a shortage of loungers etc around the poolside and it felt as if the hotel was still having a few teething problems due to its not being in existence for very long.
Mr Govender R.
- South Africa
on 27 Dec 2025 We could not have asked for better service, all the way from the reception, management to the fields staff. We felt really welcome and were impressed with the quality of service ( 5 star ).Thank you for setting up the tables on our porch, we enjoyed the evening relaxation outside.
The staff were exceptionally friendly and the standards were extremely high. The layout and your gardens are fantastic.
Well done to Happy Valley Resorts. Keep up the good service.
| Accommodation | From |
| Lugogo Sun Hotel | ZAR 1,790 |
| Royal Swazi Spa Resort | ZAR 2,808 |
| Ezulwini Sun Hotel | ZAR 1,960 |
| Royal Villas | ZAR 1,584 |
| Phophonyane Falls Lodge & Nature Reserve | ZAR 803 |
| Reilly's Rock Hilltop Lodge | ZAR 880 |
| Kapola Boutique Hotel | ZAR 800 |
| Mkhaya Game Reserve for Endangered Species | ZAR 1,675 |
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