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Swaziland Accommodation Phophonyane Falls Lodge & Nature Reserve Traveller Feedback

Caring For The Customer

The "caring for the customer" rating is an aggregate score for the five parameters we survey (welcome, the service, charm, cleanliness/maintenance and overall experience/value for money. There must be a minimum of 3 traveller ratings we can average before we display a rating for the property. We also age traveller ratings and discard any that are over twelve months old.

Phophonyane Falls Lodge & Nature Reserve   has an average customer care rating of 4.60 (out of a possible 5). The scores for each parameter are:
  • Cleanliness ...................................................................................... 4.50
  • Check in/Welcome .......................................................................... 4.50
  • Service ............................................................................................... 4.00
  • Charm/Experience .......................................................................... 5.00
  • Overall Impression/Value............................................................... 5.00

Traveller Feedback

Mr ABC D.
- Swaziland
on 07 May 2026 This is a great nature stay venue - very classy.
Ms Derryn B.
- South Africa
on 05 Jun 2026 Beautiful setting - perfect escape from the city. Disappointed in availability of restaurant menu items- better stock control or adjustment of menu required.

Staff very friendly and helpful. Stayed in a tent which was quite cold at nights, the beehives should probably be recommended for winter stays.



Enjoy the beauty of Dalyan hotels, or take an exciting holiday to Siem Riep hotels. Hanging out with the locals in Belo - Horizonte hotels is a true cultural experience.

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